Terms of service

Terms of Service

1. Overview

This website is operated by Sanjay Gold Ltd (“we,” “us,” or “our”), trading as Sanjay Jewellers. Throughout the site, the terms “we,” “us,” and “our” refer to Sanjay Jewellers. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including any additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

2. Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country, or that you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction. A breach or violation of any of the Terms will result in an immediate termination of your Services.

3. Products & Services

We specialize in 22-carat gold and silver jewellery, and the prices displayed on our website are tied to live gold prices by the ounce. Prices for products may fluctuate based on current market prices, and all transactions will be processed in accordance with the price displayed at the time of order confirmation.

We strive to provide accurate descriptions and images of our products. However, we cannot guarantee that your device’s display of any product colors will be accurate.

4. Modifications to the Service and Prices

Prices for our products are subject to change without notice due to fluctuations in the gold market. We reserve the right to modify or discontinue any Service or product without prior notice.

5. Order Process and Fraud Prevention

To protect against fraud, we may request valid identification (such as a passport or driver’s license) from customers making purchases, particularly for orders that exceed £2,000 or where there are concerns about the legitimacy of the purchase. Failure to provide requested identification may result in the cancellation of the order.

6. Shipping and Delivery

Orders will be shipped via Royal Mail Special Delivery, fully insured, with a tracking number provided. Standard delivery time is 1 day, but orders placed on Friday, Saturday, or Sunday may take up to 2 days. Bank holidays and other special holidays may cause delivery delays.

7. Accuracy of Billing and Account Information

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. In the event we need to contact you regarding your order, we will use the details provided during checkout.

We reserve the right to refuse or cancel any order at our discretion if it is deemed high risk or suspicious.

8. Refunds and Returns

For details regarding our refund and return policy, please refer to our Refund Policy [Link to Refund Policy].

9. Fraudulent Transactions

We reserve the right to report any fraudulent or suspicious activity to relevant authorities. Additionally, Sanjay Jewellers may request additional verification before processing any order, particularly high-value orders.

10. Personal Information

Your submission of personal information through our store is governed by our Privacy Policy [Link to Privacy Policy].

11. Prohibited Uses

You may not use our site or products for any illegal or unauthorized purpose, including (but not limited to) infringing upon the intellectual property rights of others or engaging in fraudulent activities.

12. Limitation of Liability

Sanjay Jewellers shall not be liable for any direct, indirect, incidental, or consequential damages resulting from your use of the Service, including, but not limited to, any errors or omissions in the content or products provided.

13. Governing Law

These Terms of Service, and any separate agreements whereby we provide you Services, shall be governed by and construed in accordance with the laws of the United Kingdom.

14. Changes to Terms of Service

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates to our website. It is your responsibility to check this page periodically for changes.

15. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Sanjay Jewellers
181 Rookery Road,
Birmingham, B21 9QZ
Phone: 0121 257 2634